Our Process
With over a decade of experience in the hair restoration industry, our team of specialist surgeons and technicians have refined a process that ensures every patient receives truly personalised care. Since 2013, we’ve helped thousands of patients achieve natural, lasting results by tailoring each procedure to their unique pattern of hair loss and donor availability.
Our goal is simple — to understand your expectations, explain what’s achievable based on your donor hair capacity, and guide you through every step of your hair restoration journey.
1) Initial Enquiry
You can reach our team easily via email, phone, social media, or our online enquiry form. During this first step, we’ll gather some basic information and assess your suitability for treatment — completely free of charge. Our aim is to make the process smooth, transparent, and stress-free from the very start.
2) Consultation
If you qualify for treatment, we’ll arrange a consultation with one of our experienced patient advisors or consultants. We currently offer both in-clinic and virtual consultations (via Whereby or similar) for convenience. During your consultation, we’ll assess your donor area, identify areas of thinning or hair loss, and discuss the most suitable treatment options for you.
3) Treatment Options
After your consultation, we’ll provide a detailed breakdown of your recommended treatment plan, including:
- The technique (FUE or FUT) best suited to your needs
- The number of grafts required
- Pricing and finance options
We understand that choosing to have a hair transplant is a big decision, so all the information will be provided to you by email, allowing you to take your time and move forward when you’re ready.
4) Decision and Preparation
Once you’ve decided to proceed, our team will guide you through the preparation process. You’ll receive clear pre-operative instructions covering everything from medication to lifestyle adjustments, ensuring you’re fully ready for your treatment day.
5) Day of Your Treatment
On the day of your procedure, you’ll be welcomed by our friendly clinic team and meet your surgeon and technician team before surgery begins. Your doctor will go through the final plan and answer any last questions. Depending on the number of grafts, your surgery will typically last between 6 to 8 hours. All procedures are carried out by one of our GMC-registered surgeons, assisted by our experienced technicians, ensuring precision, safety, and comfort throughout.
6) Aftercare and follow ups
After your procedure, your doctor will go through your aftercare plan and provide a printed and emailed copy of your instructions. You’ll receive clear guidance on:
- How to care for your scalp
- When to wash your hair
- What to expect in the days and weeks following treatment
Our team will remain available for any questions, and your patient advisor will follow up to monitor your recovery and regrowth progress. We take pride in offering comprehensive, ongoing support — because for us, success means your results look so natural that no one can tell you’ve had a transplant.